Experience Excellence [0-2yrs]

Company Description

Ever wanted your household to take care of itself, and not make you do all the work needed to keep it running? For you to not feel like an assistant to your maid and cook?

We are building a technology first home manager that makes your life effortless. We exist to make your household be taken care of, without you ever having to pick up your phone. Your household says it and our product gets it done.

You'll be the operational backbone. Think servicing an experience like that of Oberoi, Taj, Amex, Emirates & then aiming to surpass it. You will manage the daily execution for households: coordinating vendors, tracking inventory, answering WhatsApp messages, solving problems, executing & building the playbook for how we service households. Sometimes even acting as a runner.

What you'll do:

Run the day-to-day, flawlessly

Youll be the operational backbone for a handful of households, handling daily coordination. From small asks to urgent fixes, you make sure things get done smoothly and on time.

Be the first line of response

Youll respond to household requests quickly: groceries, maintenance, errands, scheduling. When something feels urgent or stressful, you act fast and keep the users calm.

Coordinate the people who get things done

Youll work with plumbers, electricians, cleaners, delivery partners & the likes. Youll follow up, confirm timelines & make sure work actually gets completed per expected quality levels.

Keep the household organised

Youll track inventory like groceries, cleaning supplies, and essentials using simple tools. Youll notice patterns: what runs out fast, what needs replenishing, what can be improved.

Spot issues early, escalate smartly

If something feels off, you wont wait. Youll flag problems early and help prevent small issues from becoming big ones.

Build the system as you go

Youll log every interaction: what was asked, how it was solved, what took time. Over time, youll help us see gaps, inefficiencies and opportunities to do things better.

Support moments that matter

Youll help coordinate guest stays, birthday setups, and small gatherings. Youll make sure households feel cared for, not just serviced.

Qualifications

• Clear, friendly written communication, especially on WhatsApp.
• Comfort with google sheets, basic tracking and digital tools.
• Strong attention to detail (you remember preferences, follow-ups and timelines).
• Calm under pressure; able to problem-solve when things dont go as planned.
• You take ownership & take responsibility without being told what to do.

What will earn you brownie points:

• Hindi or Kannada proficiency.
• Bachelors in Business Administration or Hospitality.
• Early signs of leadership: asking why, spotting inefficiencies, improving small systems.
• Previous startup experience or comfort working in unstructured environments.

P.S. This is primarily an office-based role, with occasional on-ground execution when the situation demands it. For the first 612 months, well do many things that dont scale. This phase is about learning fast and building strong foundations. As a startup, roles will evolve as the product scales.