Experience Design Senior Associate - Operations

Join us to elevate user experience design in financial services, fostering inclusivity and accessibility.

As an Experience Design Senior Associate within the Design and Customer Experience team, you will shape user experiences by leveraging advanced design principles. Collaborate with cross-functional teams to create inclusive solutions that align user needs with business goals. Your expertise in financial services and JPMorgan Chase's IT systems will drive strategic improvements in our offerings.

Job responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms.
• Apply advanced knowledge of information architecture to enhance navigation and user satisfaction.
• Conduct data-driven analyses to transform information into valuable insights for decision-making.
• Collaborate with teams to incorporate inclusive design principles and accessibility guidelines.
• Operate with an iterative design mindset, using user feedback to improve experiences.
• Analyze market trends and user research to inform design decisions and strategic thinking.

Required qualifications, capabilities, and skills

• Minimum 3 years in user experience design or equivalent role with digital products and services.
• Ability to create visually appealing designs using tools like Figma, Sketch, or Adobe Creative Suite.
• Experience in designing user experiences across web, mobile, and digital channels.
• Experience interpreting complex data into actionable insights.
• Understanding of inclusive design principles and accessibility guidelines.

Preferred qualifications, capabilities, and skills

• Experience with Jira and Lucid.
• Understanding of research practices.
• Experience working in Agile practices.