Key Responsibilities:

Lead and manage the end-to-end implementation, configuration, and maintenance of ERP software across departments.
Act as the primary point of contact for ERP-related issues , ensuring timely resolution through an effective ticket-raising system .
Collaborate with cross-functional teams to map business processes and ensure ERP solutions align with operational requirements.
Customize and enhance ERP modules using Java and SQL to improve efficiency and data accuracy.
Manage user access, security permissions, and system integrations with other business tools.
Conduct training sessions and provide user support to ensure effective ERP utilization.
Coordinate with software vendors and IT teams for upgrades, troubleshooting, and system enhancements .
Monitor ERP performance, identify gaps, and implement continuous improvements.
Maintain data integrity, backups, and documentation as per company IT policies.
Oversee and support IT department functions , including network, hardware, and system administration.

Key Skills & Competencies:

Proven experience in ERP software management and implementation - Strategic ERP (Real Estate / Construction domain preferred).
Strong proficiency in Java and SQL languages.
Hands-on experience with ticket management systems (JIRA, Freshdesk, etc.) .
Good understanding of IT infrastructure, networking, and system administration .
Excellent problem-solving, analytical, and project management skills.
Strong interpersonal skills and ability to coordinate with multiple departments.

Preferred Background:

Prior experience in Real Estate or Construction industry ERP systems (e.g., FARVISION, SAP, Oracle, or similar).
Exposure to data migration, reporting tools, and API integrations .
Experience in IT policy formulation and team management .

ERP Manager