Enterprise AI Delivery Manager

Location: Bangalore, India (Work From Office)

Department: Customer Success Engineering

Reports to: Co-founder & CTO

Experience: 812 years

About the Company

An AI-first enterprise automation platform for healthcare and insurance, purpose-built to understand unstructured conversations, documents, and workflows, and autonomously execute complex, human-intensive business processes. The platform leverages specialised AI agents and domain-trained language models to transform Revenue Cycle Management (RCM) through scalable, compliant, and outcome-driven automation for large enterprises.

Role Summary

As an Enterprise AI Delivery Manager RCM, you will combine deep domain expertise across end-to-end revenue cycle workflows with strong integration, compliance, and automation capabilities. You will lead complex, multi-million-dollar deployments of agentic AI platforms across large healthcare enterprises, ensuring delivery excellence, regulatory compliance, and measurable business impact.

You will work closely with provider leadership, payer stakeholders, and internal product and engineering teams to drive digital transformation through AI-powered speech intelligence and specialised SLM-driven automation.

Key Responsibilities

• Own end-to-end delivery of enterprise RCM automation programs using AI platforms
• Lead large-scale deployments across eligibility, prior authorization, claims, AR follow-ups, denials, and payment posting workflows
• Manage complex integrations with EHR/PM systems, payer portals, clearinghouses, telephony platforms, and enterprise data systems
• Ensure compliance with HIPAA, CMS guidelines, payer rules, and enterprise security standards
• Drive program governance, SLA management, risk mitigation, and executive stakeholder communication
• Measure and report business outcomes including automation ROI, AR improvement, denial reduction, and cost-to-collect optimization
• Partner with product and engineering teams to translate operational requirements into scalable AI solutions

Required Qualifications

Education

• Bachelors degree in Computer Science, Engineering, or a related discipline
• MBA or advanced healthcare / technology certifications preferred

Experience & Skills

• 8+ years of experience in US Healthcare Revenue Cycle Management with ownership of end-to-end RCM delivery
• Proven experience leading large, multi-million-dollar enterprise healthcare or insurance programs
• Hands-on experience delivering RCM transformation initiatives using AI, automation, analytics, or digital platforms
• Deep understanding of front-, mid-, and back-end RCM workflows
• Strong knowledge of payer behaviors, clearinghouse processes, and reimbursement rules
• Experience working with EHR / PM systems (Epic, Cerner, Athena, NextGen, etc.)
• Working knowledge of healthcare integration standards (X12 EDI, HL7, FHIR)
• Experience operating in HIPAA-compliant, PHI-sensitive enterprise environments
• Strong client-facing leadership skills with the ability to engage senior executives
• Excellent communication skills with a strong bias toward execution and outcomes

Why Join

• Work at the forefront of applied AI in healthcare
• Lead transformation programs with real operational and financial impact
• Collaborate with deep domain experts, AI architects, and product innovators
• Build scalable, next-generation AI delivery models for global enterprises