Ecommerce NDR Executive

Job Title: Ecommerce NDR Executive

Location: Sector 27, Gurgaon (On-site)

Employment Type: Full-Time (6 days, Monday to Saturday)

Department: Operations

Salary: 25,000 - 30,000/monthly

Job Overview:

We are looking for an experienced Ecommerce NDR Executive with expertise in handling Shopify and Unicommerce platforms to manage and resolve Non-Delivery Reports (NDR) for high volumes of orders. The ideal candidate will have experience managing 2,500+ orders , ensuring timely delivery resolution, and improving the overall order fulfillment process by collaborating with cross-functional teams.

Key Responsibilities:

• Manage and resolve Non-Delivery Reports (NDR) for orders processed through Shopify and Unicommerce .
• Handle and track over 2,500 orders , ensuring efficient resolutions for undelivered orders.
• Collaborate with logistics, delivery partners , and customer service teams to resolve order issues and prevent future delays.
• Maintain detailed records of NDR cases, ensuring proper documentation of all resolutions.
• Communicate with customers to provide updates and solutions for undelivered orders, ensuring a positive experience.
• Analyze NDR data to identify patterns, suggest process improvements, and minimize future non-delivery issues.
• Ensure compliance with company standards and policies related to order handling and NDR management.

Qualifications:

• Proven experience in e-commerce NDR management , with hands-on knowledge of Shopify and Unicommerce platforms.
• Experience handling 2,500+ orders and managing NDR resolutions efficiently.
• Strong problem-solving skills and attention to detail in identifying and addressing delivery issues.
• Excellent communication skills for coordination with internal teams and customer support.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Preferred Skills:

• Experience in logistics coordination and a deep understanding of the NDR resolution process .
• Analytical mindset to track trends in NDR data and offer actionable insights for process improvement.

To Apply:

Send your resume to with the subject line "Ecommerce NDR Executive Application."