E-commerce Executive

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As an E-commerce executive, you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

E-commerce executive’s main role is to manage online operations to ensure seamless order processing, accurate product listings, and effective marketplace coordination. This role is responsible for driving operational excellence across e-commerce platforms, ensuring timely fulfillment, maintaining catalog accuracy, and supporting promotional campaigns.

Your responsibilities include, but are not limited to:

• Track order flow and ensure timely invoicing, pick-pack, and dispatch to achieve 100% fulfillment rate.

• Coordinate with warehouse and store teams to meet platform SLAs and resolve any operational issues promptly.

• Upload and update product listings, images, pricing, and descriptions across all e-commerce platforms.

• Maintain brand store pages, banners, and creatives in alignment with ongoing campaigns and promotions.

• Liaise with platform account managers to plan and execute promotions, campaigns, and resolve operational issues.

• Ensure accurate offer setup, timely pricing updates, and campaign readiness across marketplaces.

• Prepare daily and weekly sales reports, track returns, cancellations, disputed orders, and key performance metrics.

• Download commission and payment reports, supporting the OTC team in reconciliation across all channels.

About you  

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor’s Degree in any Business Studies, Marketing or equivalent.

• Minimum 2 years of relevant work experience in e-commerce operations, with a customer-centric and commercially driven approach.

• Solid understanding of omnichannel and e-commerce operations

• Strong business development & customer service mindset with excellent relationship building skills

• Advanced numeracy, literacy and communication skills

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts

• Employee Assistance Program

• Volunteering leave

• Learning and development programs

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.