EBS customer support

Preferred Qualifications
- Available to work in 24X7 capability in rotational shifts
- Strong Performance tuning skills – Query level tuning / DB tuning / Memory level tuning
- Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc.
- Familiarity with Oracle Cloud Infrastructure(or other cloud solution), networking and loadbalancers is a bonus
- Strong DBA skills and relevant working experience with Oracle Database 11g, 12c,19c and 23ai.
- Knowledge of AI/ML
- Experience implementing high availability features of Oracle Database.
- Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c
- Knowledge on Security viz. AVDF, DB Vault, Datasafe, Oracle Key Vault, e-Wallet, TDE would be added advantage.
- Expertise level in troubleshooting technical issue.
- Good understanding of support processes.
- Ability to manage escalated technical situations & develop action plans.
- Ability to spot proactive services that benefit customer.
- Ability to facilitate issues with Development and Support.
- Strong analytical skills
- Should be well versed with Shell Scripting/Python

- 5-10 years of experience with Oracle Database as an DBA/Apps DBA/Consultant/Support Engineer.
- BE/BTech and/or MS in Computer Science or equivalent preferred.
- Oracle OCI/OCP DBA certification - Preferred.