Domain Consultant
Tata Consultancy Services
5 - 10 years
Mumbai
Posted: 17/06/2025
Job Description
Job Description
TCS is hiring for Domain Consultant - Travel Management!!
Domain Consultant - Travel Management
Grade - BPO7/8
Years of experience - 15 to 25 years
Location - Mumbai (preferable) or Gurgaon
Requirement date - 01Jun'25
Request ID : TBD
Requirement ID : TBD Positions open - 1
Generic Domain & Soft Skill Requirements
Graduate in any stream with rich Online Travel Agency (OTA)/Travel Management Companies (TMC) experience (minimum 12+ years)
Well versed with standard Industry applications and GDS (ATPCO, Amadeus, Galileo, Sabre)
Experience of managing large accounts and multiple team leaders
Experience in managing and maintaining financial health of the account
Excellent communication, Strong drive for results
Experience in successfully managing stringent client SLAs and KPIs
Working knowledge of MS Office and other standard desktop applications
Very good Analytical skills and experience of managing multiple customers
Strong drive to identify and implement process transformations, optimization & automation
Ability to travel as per project requirements
Specialization for Travel Management - Should be expert in
1.
Queue Management: Strong understanding of various queues like PNR servicing, Reservations & Ticketing, Voluntary and Involuntary Changes, Ancillaries, Reissues, Refunds for OTAs
2.
Fares & Pricing: Good knowledge of Airlines Fares, Pricing, Reissues, Refunds, Agency Debit Memos
3.
Sales Channels: Rich experience in managing various sales channels - Website, Mobile Apps, Telecalls
4.
Customer Relationship Management: Managing customer interactions via various communication channels like telecalls, webchats, emails. Assisting customers with reservations, ticketing, reissues, refunds, schedule changes, ancillaries.
5.
Cross-selling products and services: Cross selling Hotels, Car Rentals, Cruise, Rail, Travel documentation assistance, Currency exchanges
6.
Supplier and Affiliate management & contracted fares: Understanding of Supplier & Affiliate contracts & onboarding management, understand contracted and negotiated fares with airlines
TCS is hiring for Domain Consultant - Travel Management!!
Domain Consultant - Travel Management
Grade - BPO7/8
Years of experience - 15 to 25 years
Location - Mumbai (preferable) or Gurgaon
Requirement date - 01Jun'25
Request ID : TBD
Requirement ID : TBD Positions open - 1
Generic Domain & Soft Skill Requirements
Graduate in any stream with rich Online Travel Agency (OTA)/Travel Management Companies (TMC) experience (minimum 12+ years)
Well versed with standard Industry applications and GDS (ATPCO, Amadeus, Galileo, Sabre)
Experience of managing large accounts and multiple team leaders
Experience in managing and maintaining financial health of the account
Excellent communication, Strong drive for results
Experience in successfully managing stringent client SLAs and KPIs
Working knowledge of MS Office and other standard desktop applications
Very good Analytical skills and experience of managing multiple customers
Strong drive to identify and implement process transformations, optimization & automation
Ability to travel as per project requirements
Specialization for Travel Management - Should be expert in
1.
Queue Management: Strong understanding of various queues like PNR servicing, Reservations & Ticketing, Voluntary and Involuntary Changes, Ancillaries, Reissues, Refunds for OTAs
2.
Fares & Pricing: Good knowledge of Airlines Fares, Pricing, Reissues, Refunds, Agency Debit Memos
3.
Sales Channels: Rich experience in managing various sales channels - Website, Mobile Apps, Telecalls
4.
Customer Relationship Management: Managing customer interactions via various communication channels like telecalls, webchats, emails. Assisting customers with reservations, ticketing, reissues, refunds, schedule changes, ancillaries.
5.
Cross-selling products and services: Cross selling Hotels, Car Rentals, Cruise, Rail, Travel documentation assistance, Currency exchanges
6.
Supplier and Affiliate management & contracted fares: Understanding of Supplier & Affiliate contracts & onboarding management, understand contracted and negotiated fares with airlines
Desired Candidate Profile
Qualifications :BACHELOR OF COMMERCE
About Company
TCS is the flagship IT services company of Tata Group and one of the world’s largest IT consulting firms. It offers software development, business process services, cloud solutions, and digital transformation for global enterprises._x000d_ _x000d_
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