DM/Manager - Sales Training, NMIPL

EXPECTED END RESULTS

MAJOR ACTIVITIES

Strategy

Develop Training strategies for Sales to achieve higher productivity & Customer Satisfaction

• Strategy based on Key pillars related to Network / Dealer staff Skill enhancement & Quality Improvement
• Create action plan for the year to achieve company targets
• Onboarding of IFT & Regular TTT for Regional IFT
• Monitoring monthly activities within the approved Budgets
• Administration of IT system (GLMS) & updates
• Training Calendar Planning & execution through the team
• Manpower database management (consolidation of manpower through field) & Correct Data reporting in DMS
• Strategy for Skill Contest & execution

Consultation

Training intervention creation & execution for multiple role holder

• Creation & updation of Classroom Training content for key role holder in Sales
• Creation of sales tool & Knowledge Guides
• Vendor management for conducting need based trainings.
• Coordination with various internal stakes within NMIPL towards roll out of New Model trainings
• Aligning with NML global & regional team for content creation as per global guideline
• Train the Trainer for IFT, GLMS Team & External Trainer

Analysis

Training need analysis & development of action plan

• Review with dealer & field team on various KPI related to conversion ratio, training penetration and adequacy
• Responsible to gauge/monitor the Post Training effectiveness and administer improvements as per needs

Reporting

Reporting at different level on key KPI’s

• Review with Sales Team on Trained manpower & nomination status and other initiative with field team
• Monthly review with AMI & Global
• Monthly review with management