DevOps Lead - L1

Job Description

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As the Engineer, Central Platform Development, you will play a critical role in making the internal state of the bank's application and infrastructure services visible to stakeholders for troubleshooting, performance analysis, capacity planning, and reporting through the Central Monitoring and Observability Platform. You will contribute to the develop the bank’s central monitoring and observability platform and tooling to enable product owners, developers, and operators to efficiently trace performance problems to their source and map their application performance to business objectives. You will contribute to the backend cloud services development of the central observability platform for the applications / Infrastructure including Platform, Database, Integration, Reliability, and Cloud Operations teams, as well as product owner and developer / engineering teams

Our ideal candidate should have overall minimum of 5+ years of IT experience out of which 3+ years in 

• Bachelor Degree in Computer Science or Information Systems or equivalent applicable experience
• Software development domain and principles, including design patterns, code structure, programming languages, continuous integration (Git/SVN), continuous deployment (Azure Pipelines), and deployment orchestration (Chef, puppet, or equivalent)
• Demonstrated ability using and administering (core to advanced knowledge) of 2 or more of the following technologies:
  • AWS EC2 / EKS / AKS / K8s administration and deployments
  • Confluent and/or Apache Kafka administration.
  • ADO / Devops tools
  • Unix / Windows Administration
  • OpenTelemetry Metrics, Logs, Tracing
  • Prometheus / Alert Manager
  • Synthetic Monitoring libraries
  • APM tools such as Elastic APM or others
• Experience with Shell scripting.
• Experience with network protocols and certificate management
• Intermediate understanding of the IT & Network infrastructure
• Intermediate troubleshooting knowledge
• Experience with Agile and Lean methodologies a big plus to produce in a fast-paced environment.
• Excellent communication skills both written and verbal and presentation skills
• ITOM/ITSM Integration experience. ServiceNow ITOM (Event Mgmt. & Operational Intelligence) experience Strong people management experience
• Nice to have AIOps (Artificial Intelligence Ops) strategy practice, implementation or on depth awareness.

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• Team Management
  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues
    • Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

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Deliver