Developer - L4

Job Description

Must have Keywords – *ServiceNow, *CSM, *Case Management, *Integration, *Flow Designer, REST/SOAP, UI Builder, Workspace, OMT 

Selected Values: Hyderabad (HDD) Primary Value: Hyderabad (HDD)

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ServiceNow Developers/Admins (Min Experience 3 yrs ServiceNow. 5-7 years Software Development)

• Design, develop, and configure ServiceNow applications, modules, and custom solutions across ITSM, CSM, ITOM, OMT, Custom/Scoped Applications and other business areas.
• Develop scripts, business rules, UI policies, script includes, and workflow automations using JavaScript, Flow Designer, Integration Hub, and Glide Scripting/APIs.
• Build and maintain integrations with third-party systems using REST, SOAP, MID Server, and Integration Hub.
• Administer and maintain the ServiceNow platform, including user management, instance upgrades, cloning, and performance monitoring.

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• Configure and manage CMDB, discovery, asset management, and other foundational ServiceNow components.
• Implement and optimize security roles, access controls (ACLs), and data policies to ensure platform security and compliance.
• Design and create reports, dashboards, and performance analytics to support business insights and decision-making.
• Troubleshoot platform issues, perform root cause analysis, and implement fixes to ensure system stability and reliability.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into technical solutions and enhancements.
• Stay updated on new ServiceNow features, best practices, and platform innovations to drive continuous improvement and efficiency.

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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver

No.	Performance Parameter	Measure
1.	Continuous Integration, Deployment & Monitoring of Software	100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2.	Quality & CSAT	On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation
3.	MIS & Reporting	100% on time MIS & report generation