Deputy Manager - Operational Excellence

Job Description:

Deploy Process Discovery for the identified pool / tower / team

Spearhead Continuous / Process Improvement projects

Assess process complexity and implement standard & reliable frameworks to measure and improve Efficiency [Productivity & Capacity Utilization]

Conduct Quarterly Assessments across teams to assess the OE Maturity penetration, work closely with the teams in creating 30/60/90 days action plans and improve the maturity as deemed required

Build a strong working relationship with the stakeholders starting from Leads to Managers to OG, Tower & Cluster head and drive OE agenda through a strong Governance process

Spearhead and lead improvement initiatives partnering with other OE team members and Automation COE team ably supporting deployment of cutting- edge leading technology solutions

Profile Description:

Trained in Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt professional from a reputed institution

Minimum 5 years of overall Work experience out of which 2 to 3 years of experience in Continuous Improvement / Delivery Excellence / Operational Excellence / Performance Excellence role with a mandatory exposure and experience in deploying / implementing Process Discovery / Task Mining preferably from services industry [BPO / Shared service Centre / Global business services]

Work with cross functional team [Internal & Stakeholders] to understand process nuances and should posses the ability to execute projects as per the agreed timelines

Work along with Operations, OE & Automation CoE team to spearhead Process Discovery recommendation implementation

Exposure to Process Discovery & mining practices is mandatory

Exposure to leading Technology / RPA solutions will be an added advantage