Delivery Operations Team Lead
Accenture
5 - 10 years
Mumbai
Posted: 04/10/2025
Job Description
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • In this role you are required to do analysis and solving of moderately complex problems. • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts Support workforce expansion in different countries and regions. Involves understanding overseas work and requires ability to establish operations in new locations.• Liaise with the Service Management Team on performance reporting. • Escalate complex issues and seek advice when needed. • Ensure Business Continuity and Disaster Recovery Plans are updated and tested. Work with BCM and Local IT on testing. • Assist with Root Cause Analysis and suggest corrective actions. • Support Knowledge Transfer and gain in-depth process knowledge as needed. • Participate in internal or client initiatives related to processes. • Ensure process dashboards and visual displays are reviewed
What are we looking for? • Oversee all aspects of Visa and Immigration services for smooth operations. • Monitor performance and quality using metrics, and drive continuous improvement. • Identify gaps in processes and propose improvement measures. • Conduct regular quality checks to ensure accurate immigration services. • Drive process, tool, metric, and training improvements based on feedback and metrics. • Take responsibility for all issues and ensure successful resolutions. • Stay updated on changes to legislation. • Train HR/Project staff on immigration rules to enhance role performance. • Manage risk and compliance with immigration requirements. • Train delivery teams on process changes related to immigration. • Identify customer requests/issues and follow escalation procedures for proper resolution. • Build relationships with key Mobility stakeholders like HR, Recruitment, and vendors. • Assist with ad-hoc advisory tasks or projects as needed. • Help transition work to shared service centers on time and within budget. Represent the onshore team and manage change during the transition. • Raise quality or scope issues impacting delivery and streamline decision-making. • Understand existing metrics and improve the measurement system for effectiveness
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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