Delivery Operations Senior Analyst
Accenture
2 - 3 years
Hyderabad
Posted: 16/05/2025
Job Description
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web. Data annotation is used by companies to help identify patterns and improve accessibility to content. Annotators spend their time reviewing and scrutinizing the data closely to ensure that it is accurately tagged. Annotators help categorize content and work on videos, audios, map, advertisements, images, and other types of material. They assess the content and then attach tags to the content, further identifying, classifying & labelling objects, ultimately contributing to AIML."
What are we looking for? "Collaborate with clients to review SOPs, improving policies, and sharing the recommendations. Focus on people and end-to-end management of team including timely communication and connects. Documentation of feedback and any key communication along with conducting daily huddles. Enhance, develop, and improve tool features and enablement strategies. Prepare training materials in line with policy understanding and arranging a training or refresher after authorization. Verify that the production teams data follows project-specific guidance and the scope of work. Track error rates for trends indicating the?need for refresher training of team members. Manage the planning and development of metrics reports by reviewing reports and performance indicators of team members to identify methods of process improvement. Obtain and analyse relevant data to provide quality improvement methodologies and lead improvement initiatives. Perform real-time audits on project data and analyse and provide feedback to internal teams. Depending on demand and project complexity, distribute reports on project quality and operator quality. Collaborate with support teams to identify process improvement opportunities and ensure optimal SLA delivery. Stakeholder Management. Strong communication- Verbal & Email Writing. Functional skills- reporting and dashboarding. Domain Experience. Client Handling, Innovation, Critical thinking, learning agility, ownership mentality & emotional intelligence. MS Office- Proficiency P1. Proven Team handling experience- 2-3years, Team size: 20. Operational- Metric Management. Annotation/Mapping/content moderation experience. Experience with interest in Digital Marketing/content moderation/Annotation. Ensure compliance in following Accenture and client policies/practices. Ensure all the required daily/weekly/monthly templates and reports are updated on time and shared to the relevant stakeholders."
Roles and Responsibilities: "Understand Client Policies and Guidelines. Ability to establish strong client relationship. Ability to meet deadlines and metrics. Ability to work well in a team and coordinate well with the support staff. Adaptable and flexible with problem solving skills. Identify improvement opportunities in workflow and suggest solutions. Interact effectively with other internal and Client teams. Review and validate reports before client submission. Achieve quality standards for all relevant metrics "Any Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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