Job Title: US Delivery Manager

Experience: 12+ Years

CTC: DOE

Location: Mumbai / Remote

Duties & Responsibilities

Recruitment Management

Manage the full US recruitment lifecycle, from understanding client requirements to candidate onboarding.

Collaborate with US clients to gather job specifications, including technical skills, experience, and cultural fit.

Work closely with the recruiting team to source, screen, and interview candidates for US-based roles (W2, C2C, 1099).

Ensure timely and effective communication with candidates, providing feedback and managing expectations throughout the hiring process.

Coordinate client interviews, conduct reference checks, and facilitate offer negotiations.

Ensure compliance with US hiring practices, tax terms, and documentation.

Team Leadership and Development

Lead and mentor a team of US IT recruiters, providing guidance, training, and performance feedback.

Set KPIs such as submissions, interviews, and placements; monitor team performance.

Drive continuous improvement and maintain high delivery standards.

Foster a positive and collaborative team environment.

Client Relationship Management

Build and maintain strong relationships with US clients, understanding their staffing needs and ensuring satisfaction.

Act as the primary point of contact for clients, addressing queries and providing regular delivery updates.

Work closely with Account Managers / BD teams to support client growth and retention.

Provide market insights on US hiring trends, rate benchmarks, and talent availability.

Vendor Management

Manage and expand a network of US staffing vendors and implementation partners.

Proven track record of successfully working with System Integrators (SI) and Implementation Partners to drive delivery and client success.

Handle vendor onboarding, rate negotiations, and performance tracking.

Ensure compliance with client and company policies.

Process Improvement

Optimize US recruitment processes to improve turnaround time and quality of hires.

Implement best practices for sourcing, screening, and submission quality.

Stay updated with US staffing trends, visa types (H1B, GC, USC), and recruitment tools/technologies.

Drive automation and reporting improvements.

Requirements

Bachelors degree in Business Administration, Human Resources, or a related field.

Proven experience in US IT staffing / talent acquisition.

Strong knowledge of US staffing models (W2, C2C, 1099) and visa categories.

Experience working with ATS tools and job portals (Dice, Monster, LinkedIn, etc.).

Experience collaborating with System Integrators (SI) and Implementation Partners.

Excellent leadership and team management skills.

Strong communication skills, especially with US clients.

Ability to work in EST time zones when required.

Strong organizational and multitasking abilities.

Result-driven mindset with a focus on closures and delivery targets.

Delivery Manager (US Staffing)