Job Description

Role: Datacenter Technician

Location: Pune

L1 Technician (12 years experience):

Responsibilities:

Move servers and switches to the required destination for installation.
Inspect servers and switches to ensure they are not damaged in any way.
Smoke test servers to ensure the server is functioning as intended.
Install servers and switches and cable them according to the provided wire map.
Ensure that all cables are bundled neatly and in accordance with standards.
Double-check with network administrators to ensure everything is cabled correctly and all connections are up.
Install additional components as needed (NIC, drives, memory).
Assist in unboxing and preparing servers as required.
Perform auditing of servers and consumables.

L2 Technician (25 years experience):

Responsibilities:

Troubleshoot a variety of servers and isolate the problems encountered.
Order replacement parts, install them in servers, and ship defective parts back to their respective vendors.
Update server firmware to ensure the latest approved versions are installed.
Configure IP addresses and default login credentials on servers.
Reach out to and assist network administrators with server-related issues, including:
Replacing broken or damaged cables
Re-routing cables to different ports on servers or switches
Replacing optics on server and switch ports
Replacing parts and installing upgraded versions in servers
Temporarily rack and stack a server or switch in a cabinet and cable it so network administrators can remotely log in and run configurations.
Assist network administrators who request specific assistance with servers or switches.
Perform other duties as assigned, based on operational needs.

Datacenter Technician