Data Center Procurement – Field Technical Services Resource Manager

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

​​​​​​​Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud.  Within CO&I, the Engineering Procurement and Construction (EPC) team is responsible for delivering core datacenter infrastructure for Microsoft’s cloud business. The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter construction and lease projects. We are looking for a passionate, high-energy individual to help build the cloud datacenters that power the world’s largest online services.  In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. ​​​​​​​ 

Role Summary 

• Field Technical Services Manager manages resources for timely installation and commissioning during each stage of the Project.  

• Plan technical resources from Global OEM equipment manufacturers for Data Centers Projects execution 

• Ensures adherence to policy, educates stakeholders and suppliers on policy compliance, and drives the remediation and resolution of sourcing issues.  

• Identifies issues related to procurement requests and collaborates with business and engineering partners.  

• Creates contract execution plans, defining control processes and approaches.  

• Drives early business engagements for highly complex business areas or purchasing categories.  

• Manage supplier activity and progress across multiple accounts and complex purchasing categories, developing and executing supplier account plans detailing mutual priorities and focus for the supplier relationship for the upcoming period.  

Compliance  

• Collaborates with senior Procurement stakeholders to ensure awareness of Service Level Agreements (SLAs) and/or defined milestones and deliverables, and to drive timeliness, accuracy, quality, and consistency across supply chain requests.  

• Serves as subject matter expert on the SLA, milestones, and/or deliverables, and manages any escalations related to policy non-compliance. 

• Leverages data to anticipate and mitigate risk and negative business impacts by ensuring compliance with agreed-upon terms, communicating delay potential to stakeholders, and driving the execution of contingency plans cross-functionally and/or cross-regionally as needed 

• Ensures adherence to policy, educates stakeholders and suppliers on policy compliance, and drives the remediation and resolution of sourcing issues.  

Sourcing 

• Creates, maintains, and executes multi-year sourcing strategy for several complex projects and/or purchasing opportunities, optimizing costs, ensuring continuity of supply and/or services, and driving benchmarking and alignment across Microsoft.  

• Works cross functionally with senior stakeholders and consult with other industry experts to inform strategy with a global view.  

• Leverages end-to-end sourcing and procurement expertise and benchmark data to identify, revise, and influence the definition of business requirements, manage conflicting priorities and tradeoffs, and resolve escalations to execute on sourcing strategies and solutions.  

• Integrates business specifications and sourcing strategies for several complex purchasing areas into request for information (RFI) and/or request for proposal (RFP) processes, models operationally efficient supplier management practices, and is accountable for strategic oversight of multi-tier supplier selection.  

• Manages, and improves supplier evaluation frameworks, identifies gaps or trends across supplier strategic business and performance reviews, and drives corrective actions.  

• Partners with suppliers to drive innovation and improvement, transform operational capabilities, and proactively identify and manage risk.  

• Evaluates procedural, operational, and/or environmental factors across categories, accounting for key stakeholder relationships and dependencies, analyzing root causes of issues, linking insights to improvement strategies, and influencing the adoption of needed improvements.  

• Leads contract and price negotiation activities for one or more purchasing categories cross-functionally and ensures that price, capacity, and strategic business needs are met, while also reflecting Microsoft's cross-functional engagements with suppliers.  

• Identifies systematic and long-term cost reduction opportunities and works across stakeholder teams to drive cost competitiveness.  

Data Center Procurement & Equipment Supplier Management  

• Identifies and secures equipment Supplier resource requirements to support the Commissioning process. 

• Helps establish detailed resource plan for the Projects. 

• About Company

  Microsoft Corporation is a leading American multinational technology company founded in 1975 by Bill Gates and Paul Allen. Headquartered in Redmond, Washington, Microsoft is best known for its software products, including the Windows operating system, Microsoft Office Suite, and Azure cloud services. The company also produces hardware like the Surface devices and owns LinkedIn, GitHub, and the Xbox gaming brand. Microsoft is one of the world's most valuable companies, playing a key role in personal computing, enterprise software, AI, and cloud computing.