CyberArk L3 Operations Engineer

Role: CyberArk L3 Operations Engineer

Location: PAN India

Type: Fulltime

Experience: 10+ Years

The CyberArk L3 Operations Engineer is responsible for advanced operational support, troubleshooting, and optimization of the CyberArk Privileged Access Management platform. This role handles complex incidents, root cause analysis, platform upgrades, and integrations, ensuring high availability and compliance for privileged access across enterprise systems.

Technical/Behavioral Competency

Must-Have

• Handle L3 escalations for CyberArk components (Vault, PVWA, CPM, PSM, PTA).
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Apply patches, perform version upgrades, and ensure platform stability.
• Monitor system health and performance; implement proactive measures.
• Develop and maintain integrations with target systems (Windows, Linux, AD, databases, cloud).
• Customize workflows and policies using CyberArk APIs and scripts.
• Create scripts for onboarding, health checks, and reporting using PowerShell and REST APIs.
• Ensure PAM processes meet internal security standards and regulatory requirements (SOX, PCI DSS).
• Provide evidence for audits and certification campaigns.
• Work with L2 teams, architects, and application owners; provide knowledge transfer and runbooks.

Required Skills

• Strong expertise in CyberArk PAM components (Vault, PVWA, CPM, PSM, PTA).
• Proficiency in Windows/Linux administration, Active Directory, and network fundamentals.
• Experience with CyberArk REST APIs, PowerShell scripting, and automation.
• Familiarity with ITIL processes and service management tools (ServiceNow/Jira).
• Understanding of PAM concepts: credential rotation, session management, least privilege.