Customer Support Specialist

Role: Customer Support Executive (International Chat)

We are seeking an experienced Chat Support Specialist to join our high-performance international operations team. This role is designed for professionals who possess a sharp eye for detail, exceptional written communication, and a proven track record in global customer relations.

Core Responsibilities

• Expert Query Resolution: Deliver high-quality, real-time support to international clients via chat, ensuring adherence to global CSAT and NPS benchmarks.
• Complex Troubleshooting: Navigate multiple systems and internal databases to resolve escalated customer issues efficiently.
• Process Excellence: Maintain a 100% accuracy rate in CRM logging and follow-up documentation.

Candidate Profile

• Experience: Minimum 1+ year of experience in an International Chat/Email process (Mandatory).
• Communication: "Native-level" proficiency in written English (flawless grammar, syntax, and professional tone).
• Technical Skills: Proficiency in CRM software (Zendesk, Freshdesk, or Salesforce) and a typing speed of 30+ WPM .
• Global Mindset: Strong understanding of US/UK cultural nuances and service expectations.
• Shift Flexibility: Must be comfortable working in a 24/7 rotational environment , including night shifts.

Compensation & Rewards

• Annual CTC: Up to 3.6 LPA
• Incentives: Uncapped performance-based monthly incentives.
• Advantage: Accelerated internal growth opportunities for high performers.