Customer Support Specialist

Role Overview:

We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.

Key Responsibilities

Handle inbound customer calls and provide prompt, accurate, and courteous support.

Understand customer issues and offer effective resolutions as per process guidelines.

Provide information related to products, services, or general inquiries.

Follow standard operating procedures and maintain quality and compliance standards.

Maintain professionalism, empathy, and clarity in every interaction.

Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.

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Eligibility & Qualifications:

Education: PG / Graduate / Undergraduate / Drop-outs / HSC / SSC

Strong verbal communication skills with a clear and confident voice.

Ability to work in US rotational shifts. (Window - 7 PM to 8 AM)

Comfortable with rotational week offs.

Basic computer navigation and typing skills.

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Key Skills:

Good verbal English communication skills

Active listening, empathy, and problem-solving abilities.

Patience and ability to handle customer concerns professionally.

Adaptability to work in a fast-paced environment.

Positive attitude and willingness to learn.

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What We Offer:

2 rotational week offs.

US shift exposure and international customer service experience.

Professional training and career progression opportunities.

Supportive team environment.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels