Customer Support Specialist

Role Overview

We are looking for a dedicated Customer support Specialist who can quickly understand our product and provide timely, accurate responses to client queries. The role requires strong communication skills, problem-solving ability, and a customer-first mindset to ensure uninterrupted support and high client satisfaction.

Key Responsibilities

• Understand the product functionality, workflows, and common issues
• Respond to client queries via phone, email, chat, or ticketing systems
• Provide first-level troubleshooting and issue resolution
• Coordinate with internal technical teams for escalations when required
• Maintain proper documentation of client issues and resolutions
• Ensure timely updates and follow-ups with clients
• Work in rotational shifts to provide 24/7 support

Requirements

• Good understanding of software / SaaS products (training will be provided)
• Very good communication skills(verbal and written)
• Strong problem-solving and customer-handling skills
• Willingness to work in 24/7 rotational shifts
• Basic technical understanding and eagerness to learn
• Shift:Rotational (24/7 support)

Skill Requirement:

• Strong product understanding
• Excellent communication skills
• Client query handling and support