Customer Support Representative

Customer Support Representative (Chat/Email and Message)

Qualification: Graduate

Minimum 2 years of international customer service experience supporting chat (Financial domain).

Excellent communication skills.

Night shift and rotational weekly off

Typing speed of at least 50 WPM with 90% accuracy

5 days working and 2 days off.

Salary: Up to 5 LPA

Work Location: DLF Cyber city, Gachibowli, Hyderabad

2-way cab facility will be provided.

Position Summary

We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewardsexclusively through live chat platforms. The ideal candidate should have strong written communication skills, a good understanding of Credit card operations, and the ability to handle multiple conversations simultaneously. You will be responsible for delivering prompt, accurate, and high-quality responses while ensuring customer satisfaction and maintaining compliance with policies.

Roles & Responsibilities:

• Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
• Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer.
• Enhance our customers experience by identifying opportunities to offer products based on Cardmembers needs.
• Meet and exceed quality goals, compliance regulations and productivity targets.
• Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.