Customer Support Representative

Company Description

Clinikally, a YC S22 company, connects individuals with top dermatologists for expert skin and hair care advice anytime, anywhere. The platform provides personalized treatment plans and prescription-grade products delivered directly to your doorstep. With millions of satisfied customers, Clinikally is revolutionizing skincare and haircare with its customer-centric and technology-driven approach. Experience the future of personalized dermatology care with us.

Role Description

• Connect with customers who have abandoned their carts via calls, emails, and SMS to encourage completion of their purchase.
• Identify potential clients and proactively reach out to generate new business opportunities.
• Collect and analyze customer feedback to understand the reasons behind cart abandonment and adjust recovery strategies accordingly.
• Achieve or surpass sales targets.
• Keep detailed records of sales activities and client interactions, and provide regular updates to management.
• Develop and sustain strong relationships with both existing and potential clients.
• Maintain a deep understanding of our product offerings to effectively address customer needs and inquiries.
• Contribute to the development and implementation of sales strategies to drive growth and improve conversion rates.

What are we looking for?

• 1-2 yrs of experience in a similar field.
• Basic understanding of skincare, wellness, or healthcare products (bonus if youve worked in healthtech, pharma, or beauty).
• Proficiency in using MS Excel.

Location: Sector 44, Gurgaon

Website: https://www.clinikally.com/

Instagram: www.instagram.com/clinikallyofficial/