Customer Support (International Voice Process)

Primary Responsibilities Include:

Respond promptly, courteously, and knowledgeably to technical support inquiries

Provide top-tier support to all customers with a goal of first call resolution

Educate customers on system installation/use, and assist in troubleshooting

Utilize prior customer support experience to enable customer success and happiness

Use problem-solving skills to solve customer issues and address concerns

Outbound calls to current customers to address issues, when needed