Customer Support Executive

Job Title: Customer Support Executive

In-Office | Ghaziabad

Company: Sadhna.co

Employment Type: Full-time

Industry: Retail / D2C / Spiritual Products

About Us

Sadhna.co is one of Indias fastest-growing spiritual brands, creating premium incense and pooja essentials trusted by lakhs of families. Were now expanding our team and looking for a Customer Support Executive who loves helping people and creating memorable experiences for every customer. If youre empathetic, quick-thinking, and thrive on solving problems while keeping customers happy we want to meet you.

What Youll Work On

• Responding to customer queries via email, chat, and phone
• Assisting with orders, returns, exchanges, and product guidance
• Resolving complaints and issues quickly while maintaining a positive experience
• Collaborating with internal teams to ensure smooth order fulfillment
• Collecting and reporting customer feedback to improve processes
• Supporting the team in improving response templates and workflows

What We Expect

• Excellent verbal and written communication skills in English & Hindi (other languages a plus)
• Empathetic, patient, and customer-first mindset
• Ability to handle multiple queries at once while maintaining quality
• Basic computer literacy and familiarity with CRM / e-commerce platforms
• Prior experience in customer support or e-commerce is preferred
• Problem-solving skills and ability to stay calm under pressure

Who You Are

• 12 years experience in customer support, call center, or e-commerce support (preferred but not mandatory)
• Portfolio of past experience (if applicable) or examples of handling customer interactions
• Quick thinker, solution-oriented, and loves making customers happy
• Someone who enjoys creating processes, improving workflows, and going the extra mile
• Obsessed with delivering smooth, thoughtful, and memorable customer experiences

What to Submit

• Your resume
• A brief note about why youd be a great fit for Sadhna.co

How to Apply

• Send your resume + details to: hrteam@sadhna.co
• Subject line: Customer Support Executive Your Name