Customer Support Executive
Old School Rituals
3 - 5 years
Hyderabad
Posted: 31/01/2026
Job Description
Old School Rituals is a premium skincare and self-care brand inspired by heritage beauty traditions. We create clean, high-quality products and experiences with a strong focus on customer satisfaction, product education, and service excellence.
Customer Support Executive (English, Telugu & Hindi)
Location: Hyderabad (On-site)
Employment Type: Full-time
Work Schedule: 6 days/week
Experience: 13 years (D2C/E-commerce preferred)
CTC: 3.0 to 3.5 LPA
Role Summary
Manage customer support across WhatsApp, phone, email, website chat, and social media DMs, ensuring timely resolution and a high-quality customer experience.
Key Responsibilities
- Handle customer queries across WhatsApp, calls, email, Instagram DMs, and website chat
- Manage order support end-to-end: delivery updates, address changes, cancellations, refunds, exchanges/returns
- Coordinate with logistics and warehouse teams for delays, damages, RTO, and priority dispatch
- Log, track, and close tickets with clear documentation and follow-ups
- Maintain response templates, FAQs, and support process improvements
- Share customer feedback and recurring issues with internal teams for corrective actions
Requirements
- Strong communication skills in English, Telugu, and Hindi.
- 13 years of experience in customer support (D2C/E-commerce preferred)
- High ownership, empathy, and strong problem-solving skills
- Comfortable handling multiple conversations and high query volumes
- Familiarity with Shopify, Bitesepped, WhatsApp Business, Shiprocket/Delhivery is a plus
Application Details
Please share your resume along with current location, notice period at
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.
