Customer Support Executive

Salary: 20-25k

Type: Remote/On-Site

Company Description

NEODRIFT is a premier destination for innovative car and bike accessories, offering a wide range of high-quality products such as art leather seat covers, car neck cushions, back support cushions, and durable car organizers. Designed to cater to vehicles from top brands like Tata, Hyundai, Maruti, and Mahindra, NEODRIFT blends functionality and style. Our collection includes luxurious seat cushions, microfiber cloths, and water-resistant products crafted for durability and optimal protection. We are committed to enhancing our customers' driving experience through premium accessories available at www.neodrift.in.

Role Description

This is a full-time hybrid role for a Customer Support Executive. The role is based in Narela, with the option for some work-from-home flexibility. Daily responsibilities include managing customer interactions, addressing inquiries, resolving complaints, and providing technical support. The Customer Support Executive will ensure timely responses to online and offline customer queries, maintain high levels of customer satisfaction, and collaborate with cross-functional teams to enhance the customer service experience.

Qualifications

• Expertise in Customer Support, Customer Satisfaction, and Customer Service
• Proficiency in managing Online Support and resolving customer inquiries through virtual channels
• Experience in Technical Support and troubleshooting product-related issues
• Strong communication, problem-solving, and interpersonal skills
• Ability to multitask efficiently and prioritize customer needs effectively
• Familiarity with customer relationship management (CRM) tools is a plus
• Bachelors degree or equivalent experience in customer support, business administration, or related field is preferred