Customer Support Executive

Company Description

Adnot Media is a house of brands based in Delhi that embodies the philosophy that "the best marketing doesn't feel like marketing." Specializing in the E-Commerce sector. The team is dedicated to delivering high-quality shopping experience that drives brand success.

Role Description

This is a full-time, work from home role for a Customer Support Executive. The primary responsibilities include managing customer inquiries, ensuring customer satisfaction through responsive communication, and providing online support to address issues effectively. The role also involves delivering technical support when needed, maintaining a professional and customer-focused approach at all times.

Qualifications

• Proficiency in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Experience with Online Support and managing digital customer interactions
• Ability to provide Technical Support and troubleshoot issues effectively
• Strong communication and interpersonal skills to deliver exceptional customer experiences
• Problem-solving abilities and a proactive approach to addressing customer needs
• Prior experience in a similar customer-facing role is a plus
• Bachelor's degree in any relevant field or equivalent professional experience