Customer Success Manager

NTL India Ltd., founded in 1999, is a leading transport solutions provider with over 25 years of experience, catering to diverse industries such as IT, Non-IT BPOs, manufacturing, pharmaceuticals, hospitals, telecommunications, and more. Operates in multiple major cities such as Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Gurgaon, Kolkata, and also extends operations to Coimbatore, Goa, Ahmedabad, Agra, Jaipur, and Kochi.

Were Hiring!

Job Title: Assistant Manager Customer Success

Location: Chennai

Nos of Positions: 2

Key Responsibilities

Manage a portfolio of key corporate clients, ensuring retention and proactive issue resolution.

Conduct daily/weekly client visits, NPS surveys, and performance reviews to optimise ETS delivery.

Identify upsell/cross-sell opportunities (e.g., EV fleets, ESG reporting) and collaborate with sales/ops teams.

Handle escalations, coordinate with vendors/drivers, and maintain detailed CRM reporting (Salesforce preferred).

Drive continuous improvement through client feedback, service SLAs, and quarterly business reviews.

Requirements

3-5 years in customer success, account management, or client relations (BFSI/IT/ITES preferred).

Proven track record in mobility/logistics or service industries with high client interaction.

Excellent communication, negotiation, and stakeholder management skills.

Willingness for local/inter-city travel; proficiency in MS Office, CRM tools.

Bachelors degree; MBA or relevant certification a plus.