Customer Success Manager

Were looking for a tech-savvy, customer-focused professional to own the full lifecycle of Bluebeam solutions from presales consulting to post-sales implementation and customer success.

What Youll Do

• Partner with Sales Teams (Direct/Channel Partner/Enterprise) to deliver impactful demos, POCs, and solution designs.
• Lead onboarding, configuration, and training for Bluebeam Revu & Studio.
• Troubleshoot issues and ensure seamless adoption.
• Drive customer satisfaction, retention, and upsell opportunities.
• Act as the trusted advisor for AEC/EPC/Manufacturing clients, aligning solutions to business goals.

What You Bring (Essentials)

• Bachelors Degree/Diploma in Engineering, Information Technology, Architecture, or related field.
• 25 years in presales, technical consulting, or customer success.
• Strong knowledge of Bluebeam workflows in AEC/EPC/Manufacturing.
• Excellent presentation & communication skills.
• Problem-solving mindset with a customer-first approach.

Bonus (Desirable)

• Bluebeam Certification.
• Experience with BIM, CAD, or Project Management software integrations.
• Knowledge of Construction/Manufacturing technology trends and digital transformation in AEC/EPC/Manufacturing

Why Youll Love It Here

• Shape the digital transformation of the AEC/EPC/Manufacturing industry.
• Work across sales, tech, and customer success.
• Continuous learning & certification opportunities.
• Collaborative, innovative culture.