Customer Success Manager

Company: BabyBillion

Location: Bangalore

Type: Full-time

About BabyBillion

BabyBillion is building one of the largest learning apps for kids. Our goal is simple. Make learning addictive, engaging, and accessible for every child. We are growing fast and need someone who will stay extremely close to our users. This role is the voice of the customer inside the company.

If you enjoy speaking to users every day, understanding their problems, and improving the product using real feedback, this role is for you.

Role Overview

Your job is simple. Talk to users. Understand them deeply. Bring insights back to the team.

You will spend a large part of your day on calls with parents and users. The goal is to understand how they use BabyBillion, what problems they face, and what we should improve. This role sits at the intersection of customer success, user research, and product feedback.

What You Will Do

User Calls

• Speak with users daily through calls, WhatsApp, or video
• Conduct structured feedback calls with parents
• Understand user behavior, problems, and motivations

Customer Feedback Loop

• Collect and document product feedback
• Identify recurring issues and patterns
• Share insights with product, marketing, and growth teams

Retention & Engagement

• Help users get maximum value from BabyBillion
• Solve user problems quickly
• Improve user satisfaction and retention

User Insights

• Conduct interviews with active and churned users
• Create weekly insights reports
• Highlight key product improvements

Customer Communication

• Manage user conversations on WhatsApp and calls
• Build strong relationships with users

What We Are Looking For

• 1 to 4 years experience in Customer Success, Support, or User Research
• Comfortable talking to users all day
• Strong communication skills in Hindi
• Ability to ask the right questions and dig deep into user problems
• Organized with feedback documentation and insights
• Bonus if you have worked in consumer apps, edtech, or startups.

Success In This Role Looks Like

• 100 to 200 meaningful user conversations every week
• Clear insights that improve product decisions
• High user satisfaction and faster issue resolution
• Strong feedback loop between users and the product team

Why Join BabyBillion

• Work on a product used by thousands of families
• Direct impact on product decisions
• Fast-moving startup environment
• Opportunity to grow into Product, Growth, or Community roles

If this sounds exciting, apply and help us build the most loved learning app for kids.