Customer Success Intern

We are a fast-growing SaaS startup seeking an enthusiastic early-career professional to join our team. In this role, you will work closely with internal teams, customers, and partners, contributing to business growth, client engagement, and operational excellence.

Experience: 0-1yr

Key Responsibilities

• Identify and qualify new business opportunities and support lead-generation activities.
• Engage prospects and customers through calls, emails, and virtual or in-person meetings.
• Demonstrate software features, assist with onboarding, and ensure a smooth first-time user experience.
• Schedule, document, and follow up on demos, sales conversations, and customer success interactions.
• Collaborate with the Customer Success team to improve user satisfaction and retention.
• Conduct basic market research and competitor analysis, sharing insights with leadership.
• Maintain accurate CRM records, reports, and documentation.
• Support operational initiatives and process improvements across teams.

Required Skills & Qualifications

• Bachelors degree in any discipline; MBA (HR / General Management / Marketing) is an advantage.
• Strong communication skills in English and Tamil.
• Professional, customer-focused interpersonal approach.
• Interest in SaaS, Business Development, HR Operations, and Customer Success.
• Ability to communicate clearly through emails, presentations, and discussions.
• Analytical mindset with the ability to review reports, track KPIs, and contribute to performance-driven decisions.
• Open to freshers and candidates with up to three months of internship experience.

What You'll Gain

• Exposure to multiple functions within a scaling SaaS organization.
• Hands-on experience across sales, customer success, and operations.
• Mentorship from senior leaders and cross-functional teams.
• Opportunities to develop professional and commercial skills in a high-growth environment.