Customer Success Executive

Job Title: Customer Success Executive

Company: Lunar Wave LLC

Location: Lodha Supremus 2, Waghle Estate, Thane, Maharashtra (On-site)

Type: Full-time

Salary: 15,000 20,000/month (based on experience)

About the Role

Were hiring a Customer Success Executive to join our growing team in Thane. Youll handle everything from customer queries and order bookings to improving how our support system works using smart tools (including AI) to get the job done better and faster.

What Youll Be Doing

Manage order bookings, refunds, access issues, and general troubleshooting

Work closely with internal teams when issues need escalation

Improve the support flow identify friction points, suggest improvements

Use AI tools and platforms (Zendesk, GPT-based support tools, etc.) to enhance response quality and speed

Maintain clean records of customer interactions, tickets, and resolutions

What Youll Need

Excellent written English

12 years of experience in customer support preferred (freshers with strong skills welcome)

Comfortable with Gmail, Google Sheets, Zendesk, and open to learning AI tools

Calm, detail-oriented, and reliable someone who sees problems through to resolution

Must be okay with an on-site role (no WFH)

What Youll Get

Fixed monthly salary: 15,000 20,000

MondaySaturday work schedule

Experience certificate after completion

• Supportive team + chance to grow inside a fast-moving digital products company