Customer Success Executive

About Fotello

Fotello is building the next generation of AI-first creative tools, starting with a lightning-fast photo editing platform purpose-built for real estate media. Backed by a small, elite team from IIT, UBC, UCLA, AWS, and more, weve already launched a profitable product that real estate photographers loveand were just getting started. With big product launches on the horizon, were scaling our customer experience to match.

Location : Gurugram (Dec 44) Onsite.|| Night Shift

The Role

As Fotellos first Customer Success Executive, youll shape what world-class customer experience looks like as we scale above 1,000+ customers. Youll be designing the playbooks, managing relationships, fielding day-to-day support requests, and collecting product insightsall while working directly with the founders and the engineering team.

What Youll Do

• Be the first line of support across chat, email, and other channelsevery interaction a chance to delight.
• Own the customer journey end-to-end: onboarding, activation, training, expansion, and renewals.
• Translate customer feedback into actionable insights for the product and engineering teams.
• Collaborate with our in-house editing team to ensure all special requests and fixes are delivered quickly and consistently.
• Build strong, trust-based relationships with our usersmany of whom run growing real estate media companies.
• Spot growth opportunities and help customers scale with us.
• File bugs, test fixes, and help close the loop between customers and the product team.

What Were Looking For

• Comfortable working in Night shift (US/ Canada time zone)
• Clear, confident, and empathetic communicationeven under pressure.
• Ability to break down technical concepts for non-technical people, and vice versa.
• Startup DNA: you move fast, adapt even faster, and figure things out without hand-holding.
• Sharp instinctsif a customers drifting, you notice and take action.
• Passion for solving hard problems and supporting creators doing meaningful work.

Why Join Fotello?

• Be an early team member of one of the fastest-growing PropTech startups.
• Help shape the playbook for how real estate media companies grow and scale their operations.
• Get a front-row seat to product-building in a space thats just beginning to be disrupted.
• Work with a small, mission-driven team that truly caresabout users, craft, and each other.
• Relocation support to Gurugram