Customer Success Associate

Position: Customer Success Associate

Location: Bangalore

Working Days: Monday to Friday

Experience Required:

Client: B2B Saas based company for freight sales

Role Overview

Were looking for a Customer Success Associate who thrives in post-sales execution, structured onboarding, and customer adoption.

In this role, you will support and own customer accounts post-saleworking closely with Solutioning, Sales, Product, and Support teams to ensure customers successfully onboard, adopt the platform, and realize value early.

This role is ideal for someone who enjoys hands-on execution, customer interaction, and learning how complex operational ERPs is delivered, while developing into a full ownership Customer Success role over time.

Key Responsibilities

• Post-Sales Coordination: Support smooth handover from Sales and coordinate internal teams to deliver successful customer onboarding and go-live.
• Implementation Oversight: Act as the central point of coordination between Solutioning, Product, and Support teams to ensure timely and effective implementations.
• Client Onboarding & Enablement: Support role-based onboarding and show-and-tell sessions to help customers understand and use the platform effectively.
• Product Adoption & Early Value: Drive early adoption by encouraging active usage and helping customers realize value soon after go-live.
• Hypercare Ownership: Serve as the primary point of contact during the post go-live Hypercare phase, ensuring quick issue resolution and stability.
• Relationship Management & Feedback: Build strong client relationships, capture feedback, and collaborate cross-functionally to continuously improve the customer experience.

Desired Qualifications

• 23 years of experience in Customer Success, Customer Onboarding, Implementation, Technical Support, or similar B2B SaaS roles.
• Strong communication and Project Management skills and comfort working with customers.
• Organized, detail-oriented, and comfortable managing multiple Projects.
• Exposure to CRM tools, ticketing systems, or CS platforms is a plus.
• Ability to understand operational workflows, Willingness to learn logistics, freight forwarding, and operations-heavy SaaS.