Customer Service Team Lead
TP
1 - 3 years
Mumbai
Posted: 15/12/2025
Job Description
We're Hiring: Team Leader Voice Process
Location: Mumbai
Salary up to : 6lpa Annually.
What You'll Do:
- Lead a team of customer service agents handling inbound/Outbound calls.
- Monitor performance, coach team members, and drive results.
- Handle escalations and ensure high customer satisfaction.
- Collaborate with internal teams to improve service quality.
- Prepare performance reports and ensure SLA compliance.
What We're Looking For:
- Any Graduate
- 2+ Years of exp in Bpo
- Minimum 1 year of experience as a Team Lead in a Customer Service Process.
- Excellent communication and leadership skills.
- Proficiency in MS Office and CRM tools.
Interested?
Contact- -Lipika
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