Customer Service Team Lead

Position: Team Leader - Service

About Policybazaar:

As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandablefor every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providingtransparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.

About the Job The Team Leader - Customer Service is responsible for overseeing the daily operations of a customer service team,ensuring the timely delivery of services according to SLAs, and maintaining high levels of both employee andcustomer satisfaction.

Roles and Responsibilities:

• Manage the seamless operations of the customer service team, ensuring timely SLA delivery and

consistently high levels of employee and customer satisfaction.

• Establish and nurture relationships with clients, ensuring effective communication and engagement.
• Oversee daily team operations, including organizing resources, setting goals, and formulating strategies in

collaboration with executives and clients.

Desired Skills and Experience:

• Must have experience into Inbound voice process.
• Must have on paper TL experience of 2 Years
• Team size must be 15 +

What do we offer?

• Opportunity to earn good incentives
• Endless growth opportunity
• GMC Group Medical Coverage
• Group Personal Accident Insurance
• Gratuity
• Wellness Programs
• Give back to society through CSR
• Continuous talent enhancement program
• Childcare facility
• Tax Saving flexi benefits

Interested candidates can reach out directly at 8368529190 and anmolchawla@policybazaar.com