Job Purpose:

Responsible for managing customer service operations related to water supply and services, including:

Responsibilities

Handling customer complaints related to water supply, billing, pressure, leakage, and quality
Coordinating with operations, maintenance, and billing teams for issue resolution
Supervising customer care executives/helpdesk staff
Ensuring timely response to customer queries and grievances
Maintaining customer records and complaint logs
Communicating service interruptions, maintenance schedules, and updates
Ensuring compliance with company and regulatory service standards
Improving customer satisfaction and service efficiency

Customer Service Supervisor