Completing end to end Targets.

Outbound call process (min. 100 - 150 calls in a day).

Fetching out References.

Completing 2 hours connected call duration by the day end.

Responsible for the student Help/ issues over calls.

Grievance handling/ query handling based on the academics and curriculum.

Fetching out References and taking feedback from the students.

Handling escalations & cancellation of students, working towards retention.

Provide accurate, valid and complete information by using the right methods/tools.

Handle student complaints, provide appropriate solutions and alternatives within the time limits;

follow up to ensure resolution.

Customer Service Specialist