Customer Service Specialist
Hike Education
5 - 10 years
Gurugram
Posted: 17/12/2025
Job Description
Completing end to end Targets.
Outbound call process (min. 100 - 150 calls in a day).
Fetching out References.
Completing 2 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Fetching out References and taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
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