Customer Service Sales Representative (US Process – Night Shift)

We are looking for Customer Service Sales Representatives / Sales Associates to provide exceptional support to our e-commerce customers. The ideal candidates will be responsible for handling customer inquiries, resolving issues, assisting with sales, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls with US customers.
• Assist customers with product inquiries, orders, and general support.
• Resolve customer issues efficiently while maintaining a professional approach.
• Provide accurate information about products and services.
• Deliver excellent customer service while identifying potential sales opportunities.
• Maintain proper documentation of customer interactions.

Requirements:

• Prior experience handling US customers is mandatory.
• Excellent spoken English and communication skills.
• Experience handling calls and interacting with US clients/customers.
• Ability to work in a hardcore night shift (US shift).
• Must be comfortable working 1011 hour shifts.
• Must be able to work weekends on rotational shifts.
• Strong problem-solving and customer-handling skills.

Work Details:

Work From Office

No transportation provided

Location: ARCH SQUARE X2, Ep Block, EP-Y1, EP Block, Sector V, Kolkata, West Bengal

If you have experience working with US clients and are comfortable with night shifts, we would love to hear from you.