Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

Order Management

• Manage the end-to-end order process, from initial inquiry through to final shipment.
• Coordinate with cross-functional teams to monitor workflow, secure required approvals, and ensure adherence to project timelines.

Communication and Coordination

• Maintain clear and timely communication with international buyers, vendors, and internal stakeholders.
• Conduct follow-ups on materials, approvals, sample development, and related project milestones.
• Prepare professional correspondence, reports, and status updates for internal and external use.

Data Management and Documentation

• Maintain and update production trackers, status reports, order sheets, and shipping documentation.
• Organize and manage records related to costing, sourcing, sampling, and other operational processes.

Qualifications

• Exceptional communication and interpersonal skills.
• Strong analytical abilities combined with effective problem-solving skills.
• Proven capacity to manage multiple projects, timelines, and stakeholder relationships.
• Demonstrated interest in luxury, fashion, and global trade.
• Willingness to learn industry-specific practices and apply existing knowledge to support operational excellence.