Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).
Collaborate with the service manager and the engineers in the field.
Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b check and c check calls.
Schedule appointments and track the field service engineers, to maintain the TAT and optimum utilization of the resources.
Communicate with customers, teams, and stakeholders.
Making feedback calls and emails to the customers once the job is completed.

Customer Service Representative