Were Hiring at OUTCAST: Customer Service Executive (E-commerce)

Location: Noida Sector-63

Industry: E-commerce / Apparel

Experience: 23 years (E-commerce preferred)

Key Responsibilities:

1. Handle customer queries via calls, emails, WhatsApp, and social media

2. Manage order-related issues: delivery, returns, refunds, and exchanges

3. Coordinate with internal teams (warehouse, logistics, finance)

4. Ensure timely and professional resolution of customer complaints

5. Maintain customer records and follow SOPs

Requirements:

Good communication skills in English.

Prior experience in e-commerce customer support

Customer-centric approach with problem-solving skills

Basic knowledge of CRM tools is a plus

What We Offer:

Growth opportunities in a fast-growing e-commerce brand

Professional and collaborative work environment

Customer Service Executive