Customer Relations Officer(French Speaking)

GEDU is looking for French-speaking Customer Relations Officer (CRO) responsible for promoting university programs to prospective students and guiding them through the application process.

What We Expect from You:

• Manage end-to-end student interactions through calls, chats, emails, and CRM systems.
• Handle inbound inquiries and make outbound calls to convert leads into program applications.
• Build and maintain strong relationships with prospective students and stakeholders.
• Provide guidance on admission requirements and basic documentation processes, including visa and related procedures.
• Accurately update student data in internal systems.
• Identify student needs and cross-sell relevant programs or services.
• Support improvements in the overall student journey.

What Experience Will You Bring to the Role:

• Bachelors degree in any field.
• Advanced to fluent French proficiency (B2/C1) is mandatory.
• Strong communication and interpersonal skills.
• Accountable for delivering results with a customer-focused mindset and a strong commitment to goals and deadlines.
• A positive attitude and customer focused approach.
• Ability to act with tact, good judgment, and discretion.
• Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
• Ability to work as part of a team and to work well under pressure with minimum supervision