Customer Feedback & Experience Executive

Job Title: Customer Feedback & Experience Executive

Location: Pune

Employment Type: Full-Time

Experience Required: 13 Years

Open Positions: 2

Joining: Immediate Preferred

About Frido:

Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way.

Role Overview:

We are seeking enthusiastic and customer-centric professionals to join our Customer Experience Team. The Customer Feedback & Experience Executive will play a crucial role in post-purchase engagementconnecting with customers to gather feedback, track sentiment, and deliver valuable insights that directly impact product development and user experience.

Key Responsibilities:

• Connect with customers post-purchase to gather authentic product feedback.
• Manage customer communication across platforms to ensure timely, respectful, and solution-driven interactions.
• Maintain detailed logs of outreach and track customer sentiment using internal tools or excel/CRM systems.
• Collaborate with the Product, R&D, and Customer Support teams to share key insights and identify areas for improvement.
• Support continuous improvement initiatives through structured reporting and feedback analysis.

Requirements:

• 13 years of experience in customer interaction, outbound calling, or support roles.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Familiarity with CRM tools, Excel, or Google Sheets for tracking and reporting.
• Analytical thinking and a genuine interest in product and experience improvement.

Preferred Qualifications:

• Experience in a D2C, e-commerce, or product-based company.
• Exposure to lifestyle, wellness, or consumer product categories.
• Bachelor's degree in business, Communications, Marketing, or a related field.

What We Offer:

• A collaborative and innovation-driven work environment.
• The opportunity to work closely with cross-functional teams and influence product development.
• Career growth in a fast-paced and customer-first brand.