Customer Experience Specialist

Join Our Customer Experience Team at Pickyourtrail!

We are hiring 02 years experienced candidates who are passionate about creating memorable travel experiences for customers.

If you love solving problems, communicating with people, and being the reason someones trip becomes unforgettable this role is for you!

About Pickyourtrail

Pickyourtrail is the Indian millennials most loved leisure travel brand. Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel.

We take pride in building Indias most loved DIY vacation builder platform. Over 100,000 travellers from 14 countries have picked their trail with us and rated us exceptional across TrustPilot, Facebook & Google.

Pickyourtrail offers you:

• Clear Strategy & Roadmap No random pivots. Strong quarterly operating plan.
• High Impact Opportunities Leisure travel is set to explode. Perfect time to build your career.
• No Cap on Earning Potential The happier your customers, the higher your rewards.
• B2C Product Company Exposure A dream for freshers to work in a real product-based environment.

Job Summary

You will play a crucial role in ensuring clients have a stress-free, smooth, and enjoyable travel experience. As their main point of contact during travel, you will provide proactive communication, issue resolution, and on-ground support coordination.

Key Responsibilities

• On-Trip Communication Be the primary contact for travellers, proactively checking in.
• Problem Resolution Solve issues swiftly with cross-team coordination.
• Destination Knowledge Help customers with local tips, attractions & experiences.
• Emergency Handling Assist travellers promptly during unexpected situations.
• Client Satisfaction Track feedback and elevate their experience.
• Logistics Coordination Support with transport, stay, activity bookings, etc.

Qualifications

1. Experience: 0 to 2 years
2. Great spoken & written communication
3. Strong problem-solving ability
4. Calm under pressure
5. Able to understand, assess & act quickly

(Open to rotational shifts)

Perks & Benefits

• Vibrant startup culture
• Free snacks
• Medical insurance 3L coverage for employee + dependents
• Shift allowances

Interested to Apply?

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