Customer Decisioning - Pega CDH

Please find the job description for your reference.

Experience: 5-13 years

Location: Gurugram

Purpose & Key Accountabilities:

Capabilities, Experience & Qualification Requirements

• Provides expert level guidance and education to marketers and business stakeholders in Next Best Conversation (NBC) best-practice and strategy, with a focus on
• How to bring data to life and use effectively in the design of NBCs.
• How to leverage the components of Pega CDH to enable optimisation and management of NBCs
• Leads a team of NBC Consultants and Analysts who are actively involved in the design, configuration and optimisation of NBCs in Pega CDH. The team will focus on a particular portfolio (e.g. Credit Cards, Home Lending).
• Provides insights on portfolio optimisation to maximise the value of NBCs to Marketing and Business stakeholders
• Works with other delivery team leads to ensure effective workload management / sequencing, leveraging best practice for deploying and adapting NBC strategies - covering new offers, propositions and capability build
• Sets the bar for and ensures compliance with change management best practices & policies

Essential capabilities

• Knowledge of data and its application in the design of NBCs
• Knowledge of direct marketing principles and processes
• Customer strategy
• Expert in contact optimization
• Strong analytical capability, with close attention to detail
• Communication and negotiation skills; ability to effectively present, engage and communicate with key stakeholders at all levels of seniority,
• Proactive approach to problem-solving

Experience

• Experience in data driven communication roles in complex business settings.
• Hands on Pega CDH Experience
• Pega Customer Decision Hub expertise highly valued
• Experience with Agile behaviours and principles

Qualification Requirements

• Bachelors degree in business or related discipline, Certified Pega Decisioning Consultant