Customer Care Executive

Neo Process Solutions is a Business Process Outsourcing (BPO) company based in Lucknow, India, specializing in customer support, telecalling, and lead generation services for diverse industries. We focus on strengthening customer relationships, improving lead conversion, and optimizing operational efficiency through structured processes and skilled professionals. By emphasizing reliability, scalability, and consistent service quality, we enable our clients to focus on their core business functions. At Neo Process Solutions, every customer interaction is viewed as an opportunity to create value, making us a trusted partner for growing organizations.

This is a full-time, on-site role for a Customer Care Executive located in Lucknow. The Customer Care Executive will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They will manage customer communications, provide solutions in a professional and timely manner, and contribute to improving the overall customer experience. Additionally, the role involves closely interacting with customers to ensure their needs are met and assisting in driving customer loyalty and retention.

• Customer Support, Customer Service, and Customer Satisfaction skills to effectively resolve inquiries and provide a positive customer experience
• Strong Communication skills for clear and professional interaction with customers
• Experience in Sales or customer-focused roles is an advantage
• Ability to handle challenging situations calmly and efficiently
• Adaptability, problem-solving, and a customer-first mindset
• Bachelors degree or equivalent preferred