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Customer Care Administration

Zeiss

2 - 5 years

Surat

Posted: 13/09/2025

Getting a referral is 5x more effective than applying directly

Job Description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Reports to – Regional Customer Care Manager-West & Central

Purpose of the Role:

Customer Care Administration work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people.

Description of the role:

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

  • Order punching -placing orders which are received on calls / mails or on whats app

  • Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.

  • Support for marketing & administrative tasks if any .

  • Tele calling through CTI portal .

  • Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time .

  • Proactive approach


 

Candidate Requirements

  • Education – Graduation .

  • Excellent Communication skills

  • Experience – 3years minimum in customer care department (serving customers as front liner)

  • Flexible on Sunday/Public holidays & shift workings .

Essential Knowledge and Skills

Knowledge on excel & report makings(basic ), computer savy.

Mail communication skills required

English , Hindi fluency preferred.

Your ZEISS Recruiting Team:

Itishree Pani

About Company

Carl Zeiss AG (ZEISS) is a German multinational technology company specializing in optics and optoelectronics. Founded in 1846, ZEISS operates in four major segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company is a global leader in medical devices & equipment (ophthalmology, surgical microscopes), semiconductor lithography systems, industrial metrology solutions, and optical consumer products such as camera lenses, binoculars, and eyeglass lenses. Headquartered in Oberkochen, Germany, ZEISS is recognized for its precision engineering, innovation in optics, and contributions to healthcare, manufacturing, and semiconductor industries.

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