CRM

Company Description

Eminent Paper Industries LLP, based in Kosamba, Surat, Gujarat, is a leading kraft paper manufacturer with a daily production capacity of 250 tons. Specializing in 100% recycled kraft paper for packaging across sectors like FMCG, automobiles, pharma, textiles, and e-commerce, the company serves both domestic and international markets with reliability and efficiency. Our operations are ISO-certified, ensuring zero-compromise quality through rigorous testing and a client-oriented approach led by a dedicated CRM and logistics team. With over 750 clients across 27+ cities and 5+ states, we pride ourselves on building a sustainable legacy with eco-friendly manufacturing processes designed for superior product performance and customer satisfaction.

Roles & Responsibilities:

• Manage and maintain customer relationships to ensure high customer satisfaction
• Handle customer inquiries, complaints, and follow-ups in a timely manner
• Coordinate between sales, accounts, dispatch, and production teams
• Maintain and update customer data, orders, and communication records in CRM systems
• Track sales orders, dispatch status, and payment follow-ups
• Assist the sales team with reports, customer feedback, and data analysis
• Ensure proper documentation and record-keeping related to customers
• Support customer retention and repeat business initiatives

Scope of Work / Required Skills

Good communication skills (verbal & written)

Strong customer handling and problem-solving ability

Basic knowledge of CRM systems and MS Excel

Proficiency in Google Sheets

Ability to coordinate with multiple departments

Strong time management and attention to detail

Positive attitude and team-oriented